Discover why LeslieLearning.co.uk is the best e-learning platform for you

FAQ guide - we hope this answers any questions you have.

If not, Max Leslie will be happy to answer any further queries in your free consultation!

We know it can be difficult to choose a new solution that accomodates Special Educational Needs, so we've answered some commonly asked questions

Click for specific questions about:

FAQs: Online Tutorials

Leslie Learning's tutoring service is purposefully designed to empower neurodivergent students on their learning journey.

We use our customised lesson space to deliver exceptional results.

With our personalised approach, neurodiverse students don't just navigate Learning Differences - you will leverage them for your success.

Our tutorials are exclusively online in the ‘LeslieLearning.co.uk Lesson Space’, allowing sessions to take place from anywhere on any device with an internet connection. Leslie Learning tutorials are flexible, adaptable, and personalised to suit your needs. This means we tutor students nationwide.

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The LeslieLearning.co.uk Lesson Space is your new solution for accessible, face-to-face online tutoring and offers a wide range of features to get the most from our sessions together. Our easy-to-use software provides you the best experience for learning remotely onscreen. All tutorials are recorded and stored securely, with access granted to parents for full transparency.

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Summary of features: a) live video and audio [with toggle buttons for on/off], b) live chat function, c) onscreen annotations delivered by a trained professional with a connected graphic design tablet [this is great for complicated diagrams and explanations], d) wide range of files can be uploaded directly to be viewed together [images, documents, PDFs, presentation slides, etc.], e) ability to download lesson slides as a PDF [this is great for your revision notes], f) all sessions are recorded and stored securely for later viewing by students and parents/guardians [both to ensure child safeguarding and a good way to catch that tricky explanation during the session that you forgot to write down…!]. A full range of features is demonstrated when you book a ‘Free Consultation’ with us.

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Our tutoring service is designed to give 1-to-1 personalised support for our students. YOU are at the centre of your academic journey with Leslie Learning.

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Leslie Learning tutorials are designed to be flexible to fit around your schedule. We understand students have different timetable needs so sessions can be booked one-off or on a regular basis. Typically, students book a recurring slot either once or twice per week.

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Our price reflects the personalised service we provide to each neurodivergent student we support. Exact cost can be found on our booking page. Every session is recorded for you to view later and the whiteboard notes are downloadable. Direct feedback is always provided. We know our premium tutoring service is worth the investment from families committed to helping their children succeed.

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All you need to bring to each tutorial is yourself and whatever helps you to feel relaxed and focused on your studies. Our ‘LeslieLearning.co.uk Lesson Space’ records every session and whiteboard slides are downloadable, meaning you’ll never miss any of our tutors’ advice. We recommend bringing your textbook and something to do workings out together.

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FAQs: SUPPORT+ Programme

Unlike standard e-learning solutions, Leslie Learning's SUPPORT+ goes the extra mile; providing ongoing, personalised advice informed by a deeper understanding of your individual educational obstacles.

While the SUPPORT+ Programme involves a higher investment, it paves the way to greater confidence, significantly improved grades, and enhanced academic ability for each student.

The ideal candidate for the SUPPORT+ Programme is any student with Learning Differences who is committed to improving their understanding and academic performance. There’s no one-size-fits-all student for the SUPPORT+ Programme, but we appreciate that the increased investment in your child’s success requires more support than our standard tutoring service.

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All Leslie Learning services are tailored specifically for neurodiverse students, with an emphasis on accommodating your individual needs. The SUPPORT+ Programme builds on this strong foundation to deliver additional periphery services such as free marking time, personalised goals and homework, extended lesson reports, regular check-ins with parents/guardians, and priority booking.

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You can sign up for the SUPPORT+ Programme through our online booking calendar, or by registering your interest via our contact form.

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The duration of the SUPPORT+ Programme can vary depending on the individual student’s needs and learning goals. However, it typically spans across a school term or more to provide sustained support that delivers results. You can switch between standard and SUPPORT+ tutorials at any time.

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SUPPORT+ is our complete e-learning solution and offers additional benefits to students and their parents & guardians to ensure academic success. We know that our SUPPORT+ Programme delivers results you can count on. Exact cost can be found on our booking page.

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Yes, you can book either or both SUPPORT+ and standard tutorials with Leslie Learning. Please note that the additional benefits of the SUPPORT+ Programme are limited to only the SUPPORT+ sessions that you have booked. Combining both types of tutorials is ideal for students booking at least 2 sessions per week.

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FAQs: Marking Time & Feedback

Based on your feedback, we identified this complement to our tutorial sessions to focus directly on improving your writing ability.

Through an in-depth analysis of your coursework, essays or homework, we identify your strengths, any common mistakes, and areas for efficient improvement. Then provide you clear, actionable feedback on your writing style to optimise clarity and your English skills.

Existing students with Leslie Learning can benefit from the Marking Time & Feedback service to receive comprehensive, personalised feedback on your completed work. Our advice is designed to help you better understand your subject and elevate your writing skills to improve your grades in exams and coursework.

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Students submit their written work through the Leslie Learning platform. It is then reviewed by Max Leslie, who provides detailed feedback, pointers for improvement, and comments on the content, presentation, and understanding demonstrated. Approximate grade/score is calculated as well as series of actionable changes to improve your marks.

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You can submit a range of complete work, including but not limited to homework, essays, coursework, and exam answers for Maths and Economics. File formats include Microsoft Word, PDF, and scanned image. Please have your work ready to submit before scheduling your marking time with us. NOTE: We are not an essay-writing service and will only review completed work.

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The turnaround time for feedback is usually within 72 hours after submission of the work.

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The cost for the Marking Time & Feedback service can be found on the Leslie Learning website’s booking page. The service is charged separately from the tutoring sessions. NOTE: Students that book SUPPORT+ tutorials get access to 30 mins (max.) FREE marking time with EVERY booking!

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Yes, the service can be used alongside regular tutoring sessions for a more comprehensive learning experience. NOTE: 30 mins (max.) FREE marking time per booking is included in the SUPPORT+ Programme.

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FAQs: Booking & Payments

Unsure how to schedule your sessions with Leslie Learning? We've worked hard to make the experience of supporting your child's learning journey as easy as possible.

Once you've identified a service, scheduling and paying for our support should only be a few clicks away. We also offer discounts on bulk bookings.

Booking Leslie Learning e-learning solutions can be scheduled and paid for through our online calendar.

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If you are having issues accessing the online calendar then contact us directly. Please note that dates & times cannot be guaranteed until full payment is received.

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Full payment is required when booking so we can secure the time with your tutor. Our availability is limited and we need to ensure that every student gets access to the support they deserve. We are able to offer refunds subject to our cancellation and rescheduling policy.

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We understand that unforeseen circumstances may arise. Our cancellation and rescheduling policy is designed with flexibility in mind.
Cancellation: If you cannot attend a tutorial, we request that you cancel up to 24 hours before the start of the tutorial. This allows us to allocate the slot to another student who may be waiting.
Rescheduling: If you wish to reschedule a tutorial, please cancel your current booking first following the above procedure, and then proceed to make a new booking at your preferred time slot through the booking options available.
Missed Tutorials: In case of missing a scheduled tutorial without any prior cancellation or notification, the payment for that tutorial will be forfeited. This is to respect the time and effort our tutors set aside for each tutorial.
We encourage all parents and students to communicate any changes as early as possible to ensure a smooth learning experience.

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To take advantage of our “£100 lesson credit offer” for new students, you will need to book at least four sessions with Leslie Learning. Beyond this, we understand the need for flexibility, so we don’t require you to commit to a certain number of sessions upfront. There is no long-term contract. You can book sessions as per your individual needs and convenience. We recommend securing at least one session per week to ensure consistent improve in your child’s understanding and academic development.

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Once you’ve booked in with Leslie Learning, our system will automatically send reminders about your upcoming session to your provided email address and, if submitted, your phone number. These reminders are designed to ensure you’re well-prepared for your upcoming tutorial and to help prevent any missed sessions.

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FAQs: Ensuring Child Safety Online

Unsure how to schedule your sessions with Leslie Learning? We've worked hard to make the experience of supporting your child's learning journey as easy as possible.

Once you've identified a service, scheduling and paying for our support should only be a few clicks away. We also offer discounts on bulk bookings.

All content published on the platform is vetted for age-appropriateness. For tutorials, we use the secure LeslieLearning.co.uk Lesson Space – our direct, end-to-end video conferencing software instead of third-party alternatives. Every session is recorded and made available for parents/guardians to review. This ensures transparency and safety.

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Leslie Learning takes child safety very seriously. All materials used in lessons are checked for age-appropriateness before use. Tutors are trained not to ask for any personal information from students, and students are reminded of this as well. Your personal contact details are never shared with tutors.

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Each tutor must apply to join the platform and pass an Enhanced DBS check. All successful tutors then undergo thorough training, including how to interact appropriately with students and their families.

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Parents and guardians should immediately report any concerns or complaints in writing to Max@leslielearning.co.uk and/or to CEOP at https://www.ceop.police.uk/safety-centre/. Leslie Learning reviews all complaints or concern seriously and will aim to resolve the issue swiftly. If misconduct is identified, we are on the side of the parent and child to protect your safety as our priority.

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Parents of younger children are recommended to be in the room during the lesson, although off-camera if preferred. It is essential that parents remind their children never to share personal information with the tutor.

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